The Best Estate Agency Award Winners 8 years running 2018 - 2025

WINNERS

Crane & Co - OFFICIALLY ONE OF THE
BEST ESTATE AGENTS IN THE COUNTRY

Rated 'Exceptional' 8 years running 2018 to 2025

Best Estate Agent Award
BEAG-Inline

Best Estate Agency Guide: WINNERS AGAIN! (Rated 'Exceptional' 8 years running 2018 to 2025)

'One Of The Very Best Estate Agents In Britain' - The Best Estate Agent Guide 2025.

Your local estate agent – Winner of the Best Estate Agency Awards.

Amazing news! We have just been announced Winners by the judges at the Best Estate Agent Guide. This is the sixth year running we have been judged as being ‘Exceptional’. This also means that we are part of a very exclusive group of outstanding and exceptional agents which make up just 3% at the top of the list of the nation’s 25,000 estate agents.

Every one of the country’s estate agency branches were assessed to measure their ability to sell homes, the effectiveness of their property marketing and market share as well as being included in the UK’s largest estate agency mystery shopping exercise ever undertaken.

We love being mystery shopped! It keeps us on our toes of course, but we know, deep in our heart, that we really do offer the type of wish-list service that our clients deserve - so we always give it our all.

However, when we look at the reviews we receive, it’s actually not just about what we do, but who we are! Recurring endorsements of our dedicated team continually speak of the sheer effort put in, as well as the level of commitment and personal accountability. As the person with the responsibility of having his name above the door, it is these attributes that confirm that we’re doing things right. And for that, I’m exceptionally proud.

If you see me bursting with pride, it’s not actually because of this prestigious award – it’s because of the wonderful people we employ at Crane and Co and I’m so pleased that they have once again been credited with the recognition they richly deserve.

Mike Crane, Principal

The Best Estate Agency Award
WINNER 8 years running 2018 to 2025
Best Estate Agent Award

The Negotiator Awards 2019: NATIONAL SILVER WINNER

Recognition in The Negotiator Awards has become one of the most coveted awards ceremony for the UK residential estate agency industry. The 2019 entry list was, once again, the biggest in the history of the Awards – which continues to grow in stature and importance with each year and is already well-established as the most important awards programme for the UK residential property industry.

This Silver award has placed us second in the entire Country for Sales in single branch Estate Agencies

The finalists, from every corner of the UK were announced at a sparkling gala dinner hosted by TV presenter, actor and comedian Tom Allen at the five-star Grosvenor House on Park Lane. Crane & Co were delighted that our outstanding work had been recognised with the announcement that we achieved a coveted, 2nd place overall, in this National Award Assessment.

This news brings great gratification to the Crane & Co office, and recognises the dedication and hard work always given by our team. To be able to add this certificate to our Best Estate Agents Award is a welcome reward for always going the extra mile for our clients.

Best Estate Agent Award

No. 1 for Most Sales Agreed

Crane & Co continue to hold the No:1 position as the area's most successful selling agency, year after year.

Rightmove's independent market analysis provides sellers with important statistics on the number of sales agreed, agent by agent. Once again this year Crane & Co were rated as the top selling agency out of the 44 offices covering the local area Just as impressive is the fact that our one Crane and Co office sold more property in this area than the total number of local sales of 48 other estate agency offices added together!

When you decide to move home it makes sense to choose the very best selling estate agent.

*This report includes all sales agreed on all house types, bungalows, flats, and retirement properties for all postcodes in the BN27 region. The data is collated from publicly available sources and checked for accuracy against independent market analysis. Data represents the period from 01/01/2019 - 31/12/2019 excluding new home sales, commercial properties and park/mobile homes.

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"As you can imagine I am absolutely delighted that the my colleagues have been recognised for their unflinching dedication to our clients and customers, their attitude, their motivation and not least their uncanny ability to sell homes very successfully - year in, year out.
I’m so pleased that our staff have once again been credited with the recognition they richly deserve. No wonder we have the largest market share in the Hailsham area!"

- Mike Crane

How we were assessed – The Research

Crane & Co were secretly assessed for our customer service as well as our ability to sell homes and attract buyers, by mystery shoppers and a detailed analysis of our ability to provide outstanding sales outcomes for our clients.

Estate Agent Review Criteria

Together with Rightmove, they identified the criteria that define exceptional service and conducted an in-depth analysis of performance data to create a long list of the top 40% of branches in the country. TBEAG then conducted the biggest mystery shopping review process ever undertaken of the property industry.

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The areas looked at were:

  • How well properties are marketed on Rightmove and perform on Rightmove. [As measured by Rightmove].
  • Actual delivery of the sale or let. Time taken for the listing to go to SSTC and does it actually complete. [As measured by Rightmove].
  • How good is the customer experience on contacting the agent via email and telephone? [As measured by Property Academy mystery shop]

TBEAG looked at performance over a 12-month period, involving analysis of:

  • Over 25,000 branches
  • 1 million properties listed at any point in time
  • 3 million transactions
  • 50 million leads
  • 3 billion property views
  • 30,000 mystery shops

The Ratings

Armed with the knowledge and insights that The Best Estate Agency Guide gain from estate agent reviews, annual surveys with buyers, sellers, landlords and tenants, combined with experience of estate agency, The Best Estate Agency Guide (TBEAG) teamed up with Rightmove to map out the perfect customer experience.

Based on the points scored during the data analysis and mystery shopping exercise, the top 20% of branches in the country were identified and categorised into three ratings:

Crane & Co are in the top 3% of estate agency branches in the UK.

This is the fourth year running we have been judged as being ‘Exceptional’. We are proud to be in the very exclusive group of outstanding and exceptional estate agents which make up just 3% at the very top of the list of the nation's 25,000 estate agents.

Excellent

Among the top 10% of estate agency branches in the country. Not quite within the top 5% but still market-leading in their approach to client satisfaction. They show a commendable dedication to client satisfaction.

Exceptional

In the top 5% of estate agency branches in the country. These agents showed an outstanding level of service and care towards prospective clients and we TBEAG were delighted to award these superb agencies with a score of "Exceptional".

Highly Rated

Among the top 20% of estate agency branches in the country. Only agents who achieved this high standard are featured in our guide.

Best Estate Agent Award
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TBEAG hope that this system will be used in the future to inspire estate agents to provide only the very best service to their prospective clients and they encourage sellers to look out for agents that display the ratings marks as a sign that they have performed highly in the biggest independent assessment of estate agents and letting agents in the country.